Privacy Policy for your confidence
We are committed to respecting your privacy and protecting your personal information at all times.
Introduction to your privacy rights
Your privacy matters to us. This policy describes how we collect, use, and protect your personal data as you interact with our services on lorunthaveiq.sbs.
We process your data in accordance with the Protection of Personal Information Act (POPIA) and applicable laws in South Africa.
What data we collect
We collect information you provide directly and information gathered automatically, such as contact details, usage patterns, and device data.
Data you provide directly
- • Your full name and contact information when you reach out to us.
- • Details submitted through forms for project queries or feedback.
- • Email addresses and phone numbers for communication purposes.
- • Topics you select or describe for consultation.
- • Other identifiers shared during service interactions.
Information collected automatically
- • Device type, browser, and operating system used to access our site.
- • Pages visited, time spent, and navigation paths taken.
- • Interactions with site features, forms, and buttons.
- • Approximate location based on IP address when permitted.
- • Technical logs and analytics data for system maintenance.
How we use your data
Collected data is used to provide services, improve site experience, communicate with you, and meet legal requirements.
- • Facilitating requested SEO consultations and services.
- • Sending updates, newsletters, and responses to you.
- • Understanding user preferences and improving service quality.
- • Analysing traffic trends and site interactions securely.
- • Ensuring compliance with relevant laws and regulations.
- • Customising site experience for returning users.
- • Detecting and preventing potential security threats.
Our promise: Your personal information is never sold. Only trusted parties involved in service delivery may process your data for legitimate purposes.
How your data is shared
Data is only shared with business partners, service providers, or where legally required to enable requested services and safeguard your rights.
Our service partners
Only partners who need your information for service delivery receive access and must protect your data under strict confidentiality rules.
Legal obligations
We comply with all data requests required by law, court orders, or regulatory authorities in South Africa.
Anonymous statistics
Aggregated or anonymised data may be used for business insights or reporting without identifying individuals.
Your rights and choices
You can request access, correction, deletion, or restriction of your data. Contact us any time to exercise your rights.
- • Request access to your stored information at any time.
- • Ask for corrections of incorrect or outdated data.
- • Request permanent removal of your information from our systems.
- • Obtain a copy of your data for transfer elsewhere.
- • Object to specific uses of your personal details.
- • Restrict processing when you have concerns or disputes.
To exercise your rights or raise questions, use our contact form on this website or email our data team directly.
How we protect data
We take technical and organisational precautions to keep your personal information secure against unauthorised access or misuse.
Technical measures
- • Site uses HTTPS encryption for safe data transfer.
- • Regular updates to platform, software, and plugins.
- • Routine security audits and vulnerability scans.
- • Data segregated and protected by unique access controls.
Organisational safeguards
- • Staff trained on data privacy protection.
- • Sensitive access granted only as necessary.
- • Incident response plans in place for emergencies.
- • Internal reviews to ensure legal compliance regularly.
How long we keep data
Data is kept as long as needed to fulfil service agreements, legal obligations, or as stated in this policy.
- • Account details remain during service use or until deleted.
- • Site interactions help refine our content and service models.
- • Emails and messages stored securely for follow-up.
- • Billing information processed for legitimate transactions only.
- • Consent-driven messages managed by your preferences.
Once no longer needed, data is safely deleted or anonymised.
International transfers
If your data is transferred outside South Africa, it is protected under data agreements that uphold strict privacy standards.
- • Data only shared with providers with adequate safeguards.
- • We use contractual agreements where required.
- • Transfers respect local and international laws.
- • Your rights remain protected regardless of data location.
How cookies are used
Cookies support site operations, user login, analytics, and basic personalisation. Your cookie choices are respected as described in our policy.
Types of cookies we use
- • Enable core site functionality and user authentication.
- • Track analytics to improve website operations.
- • Remember your preferences and settings.
- • Enable enhanced site features based on your use.
Your browser lets you set cookie preferences or opt out where allowed.
Changes to this policy
We update our privacy policy as regulations or business practices evolve. Please check regularly for any new information.
- • Notices are posted on our website.
- • You may receive email or platform alerts.
- • Updates recorded on document versions online.
- • Contact details provided for any questions.
You are advised to review updates to remain informed.
Reach out with privacy queries
For all privacy concerns or rights requests, contact us via our dedicated form or by email.
Lorunthaveiq
2 Ncondo Place, Umhlanga, Durban 4320 South Africa
Phone: +27(47)8410791
Email: content@lorunthaveiq.sbs
Policy last updated March 1, 2026.
Effective from March 1, 2026.